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Frequently Answered Questions

If you don’t find the information you’re looking for here, please contact Customer Service by email or phone, at 1.800.969.9708. We’d be happy to help you.

What’s so special about Sunway?
What kind of dealer programs do you have?
What is the list price for each item?
Why aren’t prices listed in the catalog?
Are there freight and handling charges?
What quantity do I have to order to get free freight?
What is the minimum order?
Can I get quantity discounts?
What is your turnaround time?
Do Sunway keyboard arm mechanisms swivel?
What system will fit in a corner workstation without a corner maker?
Do you have flat panel monitor arms?
Do you have a local rep?
Why do you live in Wisconsin? It’s so cold?!
Why are all the products not on the website?

What’s so special about Sunway?
Because we’ve been in business since 1990, we’ve seen many changes in this industry. We understand the need to adapt to an evolving marketplace and the ever-changing needs of our customers. And we continue to adapt. We’ve evolved from a strictly full-line distributor to a full-line manufacturer. As a manufacturer, this allows us to control product costs, provide better lead times and provide a better variety of products to you. We also produce custom products for all channels of distribution.

What kind of dealer programs do you have?
We offer several programs with great benefits, including incentives, freight, sales and featured products of the month. As an authorized Sunway Dealer/Distributor, many of these programs will be available to you.

What is the list price for each item?
The prices you see on our website are manufacturer-suggested retail prices. Quantity discount prices are available upon request. If you are a reseller, please contact us directly to inquire about becoming an authorized Sunway Dealer/Distributor.

Why aren’t prices listed in the catalog?
Because our catalog is distributed internationally and we have customers around the globe, we don’t publish prices in our catalogs. It allows for the varying currency exchanges that may develop upon ordering product through Sunway or an authorized dealer.

Are there freight and handling charges?
Our freight terms are as follows: Standard means prepaid and add to invoice or collect. Freight includes handling charges. There is no additional charge for drop shipping. Items ship via UPS/FedEx/Speedee or common carrier.

What quantity do I have to order to get free freight?
We have several freight programs in place. Please contact a Sunway representative or authorized Sunway Dealer for details on specific programs.

What is the minimum order?
We do not require a minimum order.

Can I get quantity discounts?
Quantity discount prices are available upon request. If you are a reseller, please contact us directly to see about becoming an authorized Sunway Dealer/Distributor.

What is your turnaround time?
We offer the best lead times in the industry. Our standard lead time on stock items is 3-5 days. Quick ship (next-day ship) is available on specific items.

Do Sunway keyboard arm mechanisms swivel?
All of our keyboard arm mechanisms (which also make up our standard keyboard systems, excluding ARMTK-S) perform three functions: 360-degree swivel, height adjustment and tilt adjustment. The manner in which they perform each of these functions is what makes each arm type unique.

What system will fit in a corner workstation without a corner maker?
The solutions to this question may be found in the product category “Workstation-Specific Systems.” This link is located on the left-side toolbar. Choose the type of corner workstation that best represents yours, and select a subcategory.

Do you have flat-panel monitor arms?
Yes, we distribute of a line of flat-panel arms. We hope to introduce our own line in 2006.

Do you have a local rep?
We have company representatives in our home office in Wisconsin who handle customer service and sales in the United States. As they cannot be everywhere at one time, they do most of their work over the telephone and via e-mail. We have chosen to distribute our products through a dealer/distributor network throughout the U.S. This choice provides a more hands-on approach for our end users. In Canada, we contract with a manufacturing representative group that maintains both our dealer networking as well as our end-user contact.

Why do you live in Wisconsin? Isn’t it cold?!
The simple answer is we were born here, and we don’t want to leave this beautiful area with all its changes of season – yes, even the cold winters.

Why are all the products not on the website?
The website will eventually show all of our available items. We are constantly updating and constructing our site to get to add more.

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